Customer Service

If you have a question about a specific crystal, or you would like me to choose one for you, contact me via email (jeantindle@spiritdancercrystals.com) or by phone 312-497-0767, Monday – Friday from 9 am to 5 pm Central Time.

Return Policy

Ordering crystals via the internet is an act of faith. Please know that I have selected the crystals I sell personally, and they have touched me in some way with their energy. Every effort has been made to depict them as accurately as possible in the photos and descriptions. If you are not satisfied with a crystal or it doesn’t “feel like yours” simply notify me within 24 hours of receipt and return the crystal within 7 days of receipt. A refund will be provided through Paypal after the return is received. I do not refund shipping costs or insurance costs either coming or going. Please return the crystal in the condition it was received. Please package it well.

No refunds will be issued after 14 days of receipt.

Ordering

To order your crystal, click on the Cart button beside the item(s) you wish to order. Once an item has been sold, it will either be marked or removed from the website. Every effort is made to remove unavailable items immediately, however occasionally one will be missed. If you have any questions about the availability of an item, just contact me. If there is something you want that you don’t see, email me because I have many crystal that never make it onto the site, or I can possibly find it for you

To pay, simply click on Secure Payment button in the shopping cart. Paypal will calculate the total for your order including shipping and sales tax if applicable.

You may pay using your Paypal account, or with Paypal’s secure payment process, using your credit card (Visa, Master Card, Discover, or AmEx), or bank account. You do not need a Paypal account to pay.

Shipping

Standard shipping is based on your total order amount. Shipping will be done through the USPS within the continental United States. Orders will be shipped within 1-2 business days unless I am traveling, then they will be shipped as soon as I return. Weekend orders are processed the next business day.

Orders within the US are shipped via USPS Priority Mail. International orders are shipped via USPS Global Priority or Priority Mail International. Please note that the USPS no longer offers Ground Mail for International orders. I report full value on Customs Declarations.

Shipping fees within the US are as follows:

Orders from $0.01 – $19.99 shipping cost is $7.00

Orders from $20.00 – $49.99 shipping cost is $9.00

Orders from $50.00 – $99.99 shipping cost is $11.00

Orders over $100.00 shipping cost is $13.50

Actual cost is based on size and weight of your order (including packaging material), and the destination. Should this cost be substantially higher, I will email you the balance due. Once payment is completed through Paypal, your order will ship within 3 – 5 business days.

International Shipping

Priority Mail International fixed rate box measures 11” x 8.5” x 5.5”. USPS current rate for this box is $23.00 to Canada and Mexico, and $37.00 to all other countries. A 20lb. weight limit applies to the box.

The Global Priority fixed rate envelope measures 12.5” x 9.5” and is rigid. USPS rate for this envelope is $9.00 to Canada and Mexico, and $11.00 to all other countries. A 4 lb. weight limit applies to this container.

If your order must be shipped in a different way, due to its size or fragility, and cost exceeds these standard rates, I will notify you via email. Once the balance of the shipping payment is completed, your order will ship within 1 – 2 business